Frequently Asked Questions

Sophia processes orders within 24 hours and strives to ship within 2-3 additional business days. Holiday and high volume seasons result in longer delays in shipments. You are always free to call or email us to find out the status of your order.

Sophia Institute Press has wonderful partners around the globe, and we welcome new partners! Submit your application here, and we will get back to you as soon as possible.

We accept returns of books in sellable condition for up to 1 year. When preparing books for return, please refer to our retailer return guidelines.

Sophia offers retailers terms upon approval by our finance department. Three credit references are required for this consideration.

Please click here to request a password reset, or you can email us directly at info@sophiainstitute.com.

How do I update my business information or contact details?

I need to review how we will do this on the portal, but we need to make sure this request is possible.

Sophia Institute Wholesale Portal currently accommodates one email per store account. If you would like your store locations to be completely separate, you can use unique emails for each store.